Item Colors: Although we try to do our best to
give the original color of the items, and use the best equipments for this;
few colors may seem slightly different on photos. This is also because of different
screen characteristics of computer monitors.
Yarn Ball Weights: We mainly sell the yarns based
on their weights. And because of the nature of fancy yarns, yardage of skeins
may be different from one to another even they have the same weight. Again with
the same reason, weights of the balls in one package may differ around 5%. But
the total net weight of the packages are accurate.
Items are shipped after payment is fully received for
the order. Payment can be made by credit card, PayPal, Western union
and wire/bank transfer. For payment details, check out our
Payment Policy page.
Origin of Shipments: We are located in Turkey,
and items are shipped from Turkey.
Shipping Costs: We work with major shipping companies
to deliver the items to you as soon as possible. We work too hard to get the
best shipping rates. To understand shipping costs, take our location into consideration.
Shipping Options: Express and regular registered
mail shipping options are available. If regular registered mail option is selected
for the order, we ship items via regular mail, and shipment is delivered via
the official postal system of destination country. The delivery time is about
2-3 weeks for Europe; 3-4 weeks for other countries. Items may also delay because
of customs inspeciton at destination country, and additional customs fees may
apply. For express shipment, our main shipping partner is Express. Several other options are also available with
variable cost and delivery times. In order for your order to be delivered as
fast as possible -especially for express shipping options- please enter your
address as clear as possible, as well as a valid phone number must be given. Please
do not enter P.O. Box address for this option.
Dispatch Time: Orders are shipped within one working
day (mostly on the same day) after the payment is received for the order. We
are closed on Sundays, and Saturday afternoon, and during national holidays.
Customs Fees & Duties: We do not face with customs
problem in most of our transactions, and orders do not subject to customs fees
and duties because of orders' value. However, please be advised that that we
are not responsible for, nor are we involved in the setting of any extra charges
for customs or brokerage fees. These fees are set by the courier company and
destination country. Each country has its own customs regulations. Because of
these reasons, especially big-sized orders may subject to customs charges, and
they cannot be predicted before. Our shipping rates do not include the costs
at destination country.
P.O. Boxes: Items can be shipped to P.O. Boxes
via regular registered mail. Please do not enter a P.O. Box address if you would
like to item to be shipped via express delivery.
Tracking Shipments: You will receive shipping
information including tracking number of the shipment, and a link where you
can track your shipment after your order is shipped.